Shipping policy

We aim to ship all orders within 2 business days of receipt. While we work hard to meet this timeline consistently, occasional delays may occur due to factors outside our control. If you have a critical delivery deadline, please contact us directly so we can coordinate an upgraded shipping method.

Order Errors

If we make an error in fulfilling your order, you may choose between a full refund or a replacement shipment, issued upon our receipt of the returned item.

Defective Products

If you or your customer receives a defective product, you may choose between a full refund or a replacement shipment. Please provide photo documentation of the defect for our records to process your request.

Freight/FFA Orders

Orders shipped freight-free allowance (FFA) are shipped via a carrier and method selected at our discretion.

Future-Dated Shipments

We are currently unable to accommodate requests for future shipment dates. All orders are processed and shipped as received.