Refund policy
We appreciate your business and want the return process to be as straightforward as possible. Discretionary returns are accepted provided the following conditions are met, and are subject to a 25% restocking fee:
- Returns must be initiated and postmarked within 30 days of delivery.
- Merchandise must be unopened, resalable, and in the same condition in which it was originally shipped.
- Wholesale customers are responsible for the condition of any merchandise returned by their end customers. Items must be received back to us in new, unopened, and resalable condition to qualify for a discretionary return.
- Return shipping costs are the responsibility of the customer.
Once a returned item is received, we will inspect it to confirm resalable condition. Upon confirmation, we will issue a refund for the product cost, less the 25% restocking fee. Please note that original shipping costs are non-refundable for discretionary returns.
Defective, Damaged, or Missing Product
Customer satisfaction is our priority, and we're committed to shipping high-quality, defect-free merchandise. If you receive a defective or missing item, please contact us at customerservice@dammitdolls.com within 30 days of delivery.
We will replace missing or damaged items at our expense.
If a shipping carton arrives visibly damaged, please send photos so we can file a claim with the carrier.
Claims for defects or shortages cannot be processed beyond 30 days from receipt.